Last Updated: March 4, 2026
ShinyNest Cleaning Service (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website () and use our cleaning services in East London.
1. Information We Collect
We may collect and process the following data about you:
- Contact Information: Name, email address, phone number, and physical property address provided via our quote forms or WhatsApp links.
- Service Details: Information regarding your property size, cleaning requirements, and preferred schedule.
- Technical Data: IP address, browser type, and usage patterns collected via cookies to improve website performance.
2. How We Use Your Information
We use the information we collect to:
- Provide accurate quotes for cleaning services.
- Schedule and carry out cleaning appointments at your East London property.
- Communicate with you regarding bookings, reminders, or changes to service.
- Process payments and issue invoices.
- Comply with legal and regulatory obligations in the UK.
3. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contractual Necessity: To take steps at your request prior to entering into a contract (providing a quote) and to perform our cleaning services.
- Consent: When you voluntarily submit your details via our lead capture forms or WhatsApp.
- Legitimate Interests: To improve our business operations and ensure the security of our website.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
5. Sharing Your Data
We do not sell or rent your personal data to third parties. We may share your information with:
- Authorized Staff: Our vetted cleaning team members who require your address to perform the service.
- Service Providers: Third-party tools used for scheduling, payment processing, or website analytics.
- Legal Authorities: If required by UK law to protect our rights or the safety of others.
6. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your data (“right to be forgotten”).
- Object to or restrict the processing of your data.
- Withdraw consent at any time.
To exercise these rights, please contact us at contact@shinynestcleaning.co.uk.
7. Security
We implement robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and contractors who have a business need to know.
8. Cookies
Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
ShinyNest Cleaning Service Location: East London, UK
Phone: +44 7908 699763
Email: contact@shinynestcleaning.co.uk
Website: www.shinynestcleaning.co.uk